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Putting AI to work for Customer Service

11,362 views

IBM Technology

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English

Speech Time:

93%
  • 10:36 / 11:23

Speech Rate:

  • 157 wpm - Fast

Category:

  • Education

Tags :

Intro:

Special thanks to The Free Dictionary for providing us with the information used in this web page

Video Vocabulary

challenge

/ˈCHalənj/

challenge
noun verb

An activity you wish to try that may be hard to do. To formally invite someone to compete at something.

questions

/ˈkwesCH(ə)n/

questions
noun other verb

sentence worded or expressed so as to elicit information. What you ask about; issues. To have or express concerns or uncertainty.

customer

/ˈkəstəmər/

customer
noun

person who buys goods or services from shop or business.

currently

/ˈkərəntlē/

currently
adverb

Happening or being in the present time.

service

/ˈsərvəs/

service
noun verb

Work that a person does to assist others. To help or do work for someone, e.g. in a store.

advising

/ədˈvīz/

advising
verb

offer suggestions about best course of action to someone.

leading

/ˈlēdiNG/

leading
adjective noun verb

most important. guidance. To be at the front of a race or game.

business

/ˈbiznəs/

business
noun

Matter that has to be dealt with; task; situation.

delightful

/dəˈlītfəl/

delightful
adjective

Greatly pleasing or entertaining.

clients

/ˈklīənt/

clients
noun other

user of professional service. People paying for professional services.

available

/əˈvāləb(ə)l/

available
adjective

Present and able to be used.

through

/THro͞o/

through
adjective adverb preposition

continuing or valid to final destination. expressing movement into one side and out of other side of opening etc.. By a particular way or process; by the use of.

analytics

/ˌanəˈlidiks/

analytics
noun other

systematic computational analysis of data or statistics. .

insights

/ˈinˌsīt/

insights
noun other

capacity for accurate and deep understanding. Very good understanding of some things.

automation

/ˌôdəˈmāSH(ə)n/

automation
noun

Use of machines to do tasks once done by people.

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