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5 Tips for Expressing Empathy Over the Phone | Online Call Center Agent Soft Skills Part 2

38,731 views

BenchmarkPortal

Video Language:

  • English

Caption Language:

  • {{captionLanguage | language_name}} ({{captionLanguage}})

Accent:

  • English (US)

Speech Time:

92%
  • 4:07 / 4:26

Speech Rate:

  • 167 wpm - Fast

Category:

  • Science & Technology

Tags :

Intro:

Special thanks to The Free Dictionary for providing us with the information used in this web page

Video Vocabulary

sincerity

/sinˈserədē/

sincerity
noun

absence of pretence or hypocrisy.

empathy

/ˈempəTHē/

empathy
noun

Understanding how other people feel/suffer.

services

/ˈsərvəs/

services
noun other verb

action of helping or doing work for someone. Maintenance of machineries so it runs well, e.g. cars. To help or do work for someone, e.g. in a store.

someone

/ˈsəmˌwən/

someone
pronoun

Person who is not known or named.

positivity

/ˌpäzəˈtivədē/

positivity
noun

practice of being or tendency to be positive or optimistic in attitude.

contact
contact
adjective noun verb

Touching or feeling something. Object that allows electricity to run through it. To get in touch with someone.

attitude

/ˈadəˌt(y)o͞od/

attitude
noun

way of thinking.

insincere

/ˌinsənˈsir/

insincere
adjective

not expressing genuine feelings.

effective
effective
adjective

Working efficiently to produce a desired result.

training

/ˈtrāniNG/

training
noun verb

Act of educating someone to get better at. To educate someone in something, e.g. medicine.

stopping

/stäp/

stopping
verb

To finish moving or to come to an end.

improve

/imˈpro͞ov/

improve
verb

To make, or become, something better.

superstar

/ˈso͞opərˌstär/

superstar
noun

Someone who is dazzlingly skilled in any field.

anything

/ˈenēˌTHiNG/

anything
pronoun

used to refer to thing, no matter what.

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