hello friends welcome back do you feel
nervous and anxious when speaking on the
phone in English when somebody calls you
in English you're stuck you're nervous
because you're not confident speaking on
the phone in English or when you have to
call somebody be there for work purposes
or for personal purposes you don't know
how to communicate what you want on the
phone friends there is no need to feel
nervous or anxious talking on the phone
in English in this video lesson I will
teach you how to improve your confidence
speak in the phone in English in two
situations the first being when you are
receiving a call from somebody and the
second thing when you have to call
somebody to get something done friends
please know this is not a vocabulary
lesson these tips will help you speak
more confidently on the phone they will
enable you to communicate more
effectively while there are phone calls
and enable you to get what you need to
get done while you're on the phone
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friends before we go through these tips
which you can use to improve your
confidence speaking on the phone and
enable you to get things done I would
love to hear from you join the
discussion in the comments below this
video and tell me do you ever speak on
the phone in English so do you Skype do
you use landlines do you use your mobile
phone do you use what's up do you
communicate in English on the phone tell
me in the comments is it for work
purposes
so do you have to talk on the phone for
your job or is it for personal purposes
maybe you are chatting to friends in
English maybe you are booking an
appointment whatever you're doing tell
us in the comments below this video now
friends I do understand that when you're
receiving a phone call from somebody in
English you may be panicking because
your level of English is not high enough
use these tips to calm down and to
communicate better on the food friends
these tips I'll be sharing with you I've
used using my second language the
Croatian language and they work be
positive while we're going through these
tips as I know they will help you to
communicate to speak more confidently on
the food let's begin by looking at the
first situation that being when somebody
calls you now before you answer the
phone call so you hear your friend
ringing murmuring in the background and
you're starting to poke before you even
go to answer the phone what I want you
to do is to smile okay why do I tell you
to smile smile and laugh you want to
answer that phone call on a positive
note as English is your second language
and you're probably nervous and anxious
because you're not confident using the
English language let alone on the phone
you want to break the ice but you need
to break the ice with yourself the best
way to do this is to smile smile and
laugh a little bit so that when you
answer that phone call you answer it
happy you're happy and you will not
sound nervous
anxious by smiling when answering that
phone call the other person will notice
from the tone of your voice they will
notice that you sound too happy but you
sound interesting and they will be
willing to talk to you okay so you're
smiling but before you answer the phone
call but what next you still have some
issues in communication friends while
the phone call don't worry about every
single word pay attention to key phrases
and key topics questions that that
person is asking you many English
speakers when speaking on the phone they
connect words they speak very fast and
maybe a landline or the connections
simply cut out try to pay attention to
those words questions and phrases that
that person is saying to you now
something that I like to do when I'm
talking in the food is I like to have a
piece of paper on hand and I like to
write down words or key phrases so some
important points why do I like to do
this and I suggest that you do the same
as well because one word that telephone
call and you may not understand
everything you're taking notes so you're
organizing your ideas and towards the
end of that varium call you can ask
questions back to that person you're
speaking to remember friends you want to
be able to speak confidently you want to
communicate and you want to get stuff
done over the phone ask you questions
back to the speaker is a great way to
make sure that you've fully understood
what they're saying and that you're
doing what you need to do on the phone
you're getting that stuff done
so for example and maybe call my dentist
and I don't really understand my dentist
accent or they're speaking with the
using strange words but I want to make
an appointment at 12 p.m. tomorrow and
the dentist said brother love 12:00 and
I'm like huh I'm stuck but I write down
12 o'clock and I will ask a question
back to confirm that I've
understood what that other person was
saying so I will ask the dentist on the
other person on the line I'll say okay
just to confirm is the appointment at 12
p.m. this way friends by asking
questions back using those dot points
that you've written down you will avoid
miscommunication on the phone and you'll
get what you need to get done now what
about when you need to call somebody and
you need to get some information or you
need to make an appointment
or do something in these situations when
you are calling somebody to get
something done I suggest that you plan
your phone call before you don't have to
plan how your whole phone call I'm not
talking about planning every single
sentence where you're going to see but
write down the questions the information
that you need from that speaker so for
example if you're trying to reserve a
table at a restaurant
write down okay maybe when do you need
to go I need to go at 1 p.m. I want to
sit by the window I want X Y said
whatever you need from that phone call
write those questions down before you
even go to make that phone call also
friends if you're nervous before making
that phone call again smile I know this
I've said it a few times but by you
smiling maybe laughing a little bit tell
yourself a joke in your head before you
go to answer or to call somebody in
English you will portray yourself as
being happy and interesting on the phone
this will enable people to listen to you
over the phone but also give you that
information that you need
now friends in both situations be that
if you're calling somebody or if you're
receiving a phone call what I want you
to do while you're speaking on the phone
is to open your mouth and speak slowly
now why do I say this
English is your second language and when
you're on a phone call there may be some
interference be that because of the
network whatever it is
but sometimes I can't even understand
some native speakers on the phone
because of bad signal this really
frustrates people these bad Network and
signal issues I know it frustrates me
all the time
but even if I'm on the phone with a
native English speaker and we have bad
Network bad signal issues I speak slower
and I speak clearer why because I want
to get what I need to get done over the
phone
I want my message to go across you
should be doing the same while you're on
the phone I suggest that you speak
slower and you open your mouth so that
you are clearly pronouncing words and so
that the other person can understand you
also you shouldn't be speaking with a
soft voice speak loud now when I say
speak loud I don't mean shout on the
phone
don't shout while you're in a phone call
it's beep loud open your mouth pronounce
words clearly so that the other person
can understand you a lot of the time
murmuring phone calls there may be other
factors which may hinder your
communication this could be because a
bad Network bad signal and this is
really frustrating but it's even more
frustrating when you're on the phone
with somebody and they're speaking
softly and they're not pronouncing words
clearly to overcome these open your
mouth I know you can do it open your
mouth and say words clearly out loud and
don't speak very fast while you're in
that call you're calling that person
because you want to get something done
by you having prepared before that
information you want to ask you've
already done a lot
you're already smiled so you've already
come to that call on a positive note but
it's not enough to be positive and to be
speaking very fast and using a strong
accent which the other person can't
understand calm down a little bit speak
slower open your mouth so that you can
speak more clearly so that person can
understand
and so that they can help you friends I
would like to highlight these chips work
as I use them on a regular basis use
these tips improve your confidence
speaking on the phone in English and
avoid miscommunication have better and
more meaningful phone calls using the
English language friends I would love to
hear from you have you used any of these
tips are you speaking in the phone at
the moment and why are you speaking on
the phone in English is it for work
purposes is it for private purposes join
the discussion in the comments below
this video if you like this video lesson
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for watching and I'll see you in the
discussion in the comments below this
video bye for now