Oh, sorry, didn't see you there.
You have rights. You have rights everywhere.
You have rights at home. You have rights at school. You have rights at work.
But somewhere people don't realise they have rights is in the shopping centre.
That's right! You have shopping rights.
Welcome to Do You Deserve a Refund!
The game show where we tell you if you deserve a refund.
Hi, I bought this dress yesterday and I found out that the zipper was broken. Is it okay if I get a refund?
Yes!
Yes, you are entitled to a refund.
If your product has a defect, i.e. a scratch or a mark or anything broken, you're entitled to a refund.
Hi, I like totally bought this shirt the other day and it does not look good on my complexion.
It's ridiculous. Can I get a refund please?
No!
No, unfortunately in this circumstance you don't deserve a refund.
Traders don't have to give a refund simply for change of mind.
But, they must abide by their refund store policy if they have one.
Hi, I came in last week and they told me that this kid was broken when I went to buy it.
I thought it would be okay but I am just super sick of it. Um, can I return it?
Mummy!
No!
No, you're not entitled to a refund if the store told you about any defects before you bought it.
I came in last week, buying a sham wow.
And the sales person said that it could soak up anything.
Well, I am here to tell you that it does not. And I want my refund back.
Yes!
Yes, you are entitled a refund if the product doesn't do what the sales person told you it would do.
What?
Hi, I'm here from Fred's electricity.
Urgh!
Having a door-to-door salesman coming in at an inconvenient time is a little bit like this...
Hurry up! My God!
I'm a little bit busy in here!
If a door-to-door salesman comes to your house at a reasonable time and you're happy to talk to them,
there are a few rules they have to follow.
They have to tell you why they're visiting you.
They also have to tell you their name and the company that they work for.
Hi, I'm Niki from Fred's electricity. Could I just take a moment of your time?
I'm just here to ask about your electricity.
If you ask them to leave, they must leave and they're not allowed to contact you again for thirty days time.
If you're not willing to talk at the moment, that's totally fine. I can come back another time.
If they're asking you to sign a contract or agreement they must tell you about your rights
to cancel the agreement. They must include full contact details on any agreement signed.
They must give you a written copy of any agreement before it's been signed.
To cancel the agreement, just call us and we're happy for you to switch providers.
Here's a written copy of the agreement and I've got my contact details in there.
If you're not interested in what the salesperson is offering, simply say 'No, thanks.'
Never feel pressure to buy anything that the salesperson is offering you.
So, there you go, kids. Those are your shopping rights.
For more information on your shopping rights go to consumer.vic.gov.au
or download the MyShopRights app.
Good night.