hey hey happy day to you it's monday isn't it
i think so what day is it what day is it
what day is it what day is that what day is it
in austin you don't know what day it is oh my goodness you guys okay
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nora's taking a bath so um kimberly you aren't supposed to have that issue
till later in the week i don't even know what week it is kim so
that's the thing uh jennifer from michigan
shelley i sound like a radio on the announcers dumb
from bishop um shelly hey girl hey kim hey from omaha yes janelle
well hello miss monica hello cynthia hi there brandi hi darlene
darlene it's a bubble bath it is a bubble bath
we've got our little man here um he's our
he's our uh he's our mascot um ashley finally i was waiting and nothing was
changing oh with youtube i think that's what you
mean um jody hey martha i'm from northwest
kansas i met you at beauty school in kansas city
oh how cool jody were we sitting at the same table
i remember you guys jennifer just got done giving the three youngest baths and
i'm ready for your words of wisdom oh shucks well let me let me drink my
nature first um but first ningxia um brought to you
by ningxia uh lori hey girl hey okay i'm doing my ningxia shot real
quick and then what we're talking about is oh
i've got i'm two days ahead on my planner over
here you guys my life so um two days ahead on my planner
let me get my actual day in front of me here
hotel life man good thing i just basically work out of a planner i could
live in a van down by the river and as long as i have my planner i'm pretty
much okay i think and mike i would need mike in my planner
and nora and we could be in a van down by the
river right
north said no
oh my goodness gracious um okay so we're gonna talk about how to
share um in a way that isn't sleazy okay and
and share naturally that's what one of the questions was
so i'm going through the questions
um we're going through the questions that i had
on a thread that like got like 300 questions on them
and then unfortunately i wasn't able to answer them i was um
i'm no longer in the group um so i can't answer them so i'm gonna
answer them here okay so if you have friends that had questions
on there make sure that they come here so they get the answers or go into gold
getters because that's where this is actually going to live okay
um okay let me see what you guys are saying real quick
we were getting ready to have our beauty picks done right when we got there
oh yeah all right yes i remember kim well i bought that planner today
that planner is boss working to schedule my week tonight good
for you smiles kim baby steps yes amen to that
danelle down by the river took a little walk brought my brought my
cheering days back to me there you go sandy hey i'm working i'm working so i
will pop in and out sounds good jennifer as long as down by
the river has good wi-fi for these videos
megan sometimes it's better than my house
oh man my house is so weird with its wi-fi uh
megan hey girl so nice to see you good to see you megan
sarah woohoo getting back from church just in time there you go
so so here we go i'm just gonna i'm just gonna get right into it so people wonder
how to follow up naturally or one of the
questions was how to follow up naturally megan just created landing pages an
entire campaign for our first 28 day challenge
yes she's referring to go for gold stuff if you're not in there
get in there it changes your world completely
if you're finally ready to grow the business that you know that you've been
able to grow forever but have felt stuck this is what you
need if you don't feel stuck this isn't what you need
but if you do feel stuck this is what you need
okay let's stop playing around um uh sarah you look adorable with your
bear and your comfy clothes drinking your juice need a pick with nora
matching you oh that would be fun that would be fun so um
okay how to follow up naturally so here's here's what i do and it's not
weird at all it's not weird at all um i think a lot
of people follow up in a way that's like first of all they haven't built rapport
in the first place so following up with somebody when you
haven't built rapport with them in the first place
is a lot like it's it's like a salesman that is coming back to you and saying
okay were you ready to buy were you ready to buy why didn't you buy yet are
you ready to buy like what did was it me did i hurt your feelings
did i you know puke on your shoes what did i do like is it me
and you you come in with that energy of like
are are you gonna do it are you gonna do it are you gonna do it that's like
that's if you have not built rapport moving into that part of the
conversation then it's going to feel weird okay
now how do you build rapport well i may have a conversation cheat sheet
that actually builds rapport for you i may have that um and i may also have
something called convert the conversation that
also does that for you um but uh really what it is is it's making sure
that we have their needs down that we know what they're looking for
and and we've had a good conversation before
we've made an offer okay because if we don't know
what somebody needs and we don't know you know what theirs what the solution
is that they're looking for we have no right to make
any suggestion about them buying anything
let alone following up with them right because if you if somebody says
here's the thing if somebody says hey i need a bottle of lavender
oh nor sounds like darth vader um i what if somebody says like uh i need a
bottle of lavender and then you just say okay well yeah we
have a bottle of lavender and it comes in this premium starter kit that's value
is like 420 but you only pay 165 for it first of all you're a salesperson okay
um and it's not your fault a lot of people
have been told that they need to sell that way and that's that's not how i do
things okay so if you're looking for a
different way hi um that's that's what we do is something
very different and i don't know it's asking people what
they need right um so if somebody says hey i need a
bottle of lavender what i would do is i would go through the conversation cheat
sheet but it begins something like okay cool i can help you get that but
before we do that do you mind if i ask you a couple
questions to make sure that lavender is actually what you need
and then you go through the questions and by the end you can say okay cool so
based on what you've just told me my suggestion would be x y and z and if
it's in a premium starter kit that's cool and if not then it's not
if it's if it's a basic starter kit and add the other products on
and that's what serves them best then do that right
then do that stop thinking you need to sell people premium starter kits in
order to get them in the door because you guys if you
if you pigeonhole somebody into a premium starter kit and that's not
actually what serves them best it's very likely you're only going
to sell them one premium starter kit and they will never buy anything again
because they they aren't going to feel safe and they're not going to feel taken
care of they might feel taken advantage of okay
so that's that's something that's immensely important okay you guys so um
so there's that now to the follow-up portion of it
okay so say you had done all of the the pre-work all of the
uh conversation to begin with that's in conversation cheat sheet if
you want to know where that is it's go for gold it's my course okay
um which is not expensive it's totally accessible for anybody
so if you've gone through that conversation then what follow-up looks
like you guys is um say they say they ghosted you
say they just didn't say anything at all because that's usually when follow-up is
necessary it's because you were ghosted or because somebody just forgot to
respond or whatever first of all if you ever get ghosted
then uh don't take it personally you don't even
want to know how many times my daughter's been watching something on my
phone and a message comes through and she taps
on it and it looks like i saw it but i didn't
okay so assume positive intent all the way around that's going to get
you far in life anyway but uh that's don't don't think that people
saw a message and are automatically ignoring you okay um
if you've had a good conversation with them
it's likely they're not going to do that um and if they do it's okay
so what you do after i set a notification i use get oiling for my crm
but i set a notifier for four days out and say
okay and whenever i get notified that i need to reach back out to him i just say
this is a ray higdon thing and i really like it
um say uh hey i've been really busy i lost track of our conversation how are
things like hey man i've been so crazy busy i
totally lost track of our conversation how are things you're not saying so are
you getting that kit we talked about uh so are you gonna spend that money
that i was just talking about right like you're not you're not doing that at all
because that's automatically psychologically going to happen in their
mind anyway what you're doing is you're
coming back around and you're not directly addressing sales at all you're
just like hey how are things so whenever they say um whenever you say
that they'll either answer you with oh my
gosh i meant to reach back out to you that happens okay that
happens a lot actually um or they're still gonna ghost you and
it totally makes no difference or they're just gonna let you know how
things are and they're not saying anything about yl
any way you slice it guys it doesn't matter and it doesn't there
what is it two to three percent of the people are going to be your low hanging
fruit are going to be your people that buy the
first time that they hear anything two to three percent of people are not
that many people okay five percent aren't going to do anything
ever but then you've got 93 of the people
out there that just need more information right
so they they just need to hear things many different times
and maybe have many different conversations with you
so if somebody didn't buy from you the very first time that you had a
conversation with them they are wrapped up and they are
basically just chalk them up to the 93 percent 93
stop feeling bad about people that don't buy from you the first conversation that
you have that's statistically the average is most
people are not going to buy from you the very first conversation
that you have so you guys it's okay it's all right so it allows us to not be
weird going into the next conversations so then we just say hey how are things
and then what i would do is i would wait 30 whole days
set another notification if they didn't respond on the four day one
wait 30 days and come back and say hey how are things going i was just thinking
about you never ever talk about sales and then
eventually they're going to come back around to you and it's just
and i i mean they will or they won't but it's very likely that keeping that
line of communication open they're still going to so that's how you
follow up and make it natural but you guys you
have to make sure that you've done the pre-work to make it natural or else
it doesn't if you if you tried to sell a kit before you knew what they needed
to begin with and then you follow up with something that's very natural and
easy breezy it's gonna feel weird and like a
non-sequitur to them so it we need to like you need to start
off the conversation right so please make sure that you're starting off the
conversation right so um my guess is the people that ask
the question they're not in gold getters or anything so my guess is maybe they
just don't understand how i do things um and they don't know how to have those
conversations that would be my guess but um but yeah so okay that is the
answer to that i want to keep these relatively short
but let me see what you guys are saying here
sarah oh it's weird but it's amazingness weird not sleazy weird yes
megan i absolutely love that you just ask people what they need and not try to
upsell them on things they don't need or want
i don't want for them to have things that they don't want
you know i want them to have an experience that feels very
natural to them that feels very um like it's serving them instead of
upselling them we're not selling here right like we it
was never about selling never never this is about serving and do
things cost money yeah right because things cost money
okay like that's if you're looking for a solution you're gonna spend money at
target you're gonna spend money at young living
you're spending money any way you slice it what do you want right like
that's do you want something that's gonna work or no really at the end of
the day is the question um darlene it's super affordable and
doesn't require a monthly fee to continue watching
and learning and going back best money i've spent
in five years oh wow yeah yeah sarah what darlene said
you guys are talking about go for gold aren't you
and something's getting added to go for gold you have to watch my video that's
at eight o'clock tonight and i'm gonna tell you what's being added to go for
gold because it's legit so legit um
kim doesn't take like seven to nine touches to get a yes most of the time
we'll just keep up the conversation it's seven to fifteen
seven to fifteen touches is how many it takes uh typically
uh to get a yes uh in sales yeah these days kim i feel bad for a few
of the or yeah i feel bad for a few of those how
do you backtrack with someone that bought a kit
that they really haven't touched this was just a few months
ago well okay so again whenever we have our conversation with them coming into
it that's a really good question kim i'm glad you asked it
um whenever uh we have our conversation coming into it
we know what their needs are so we should be writing that down
either in our crm or if you have a notebook or something like that i
suggest a crm but you know you do you it's totally fine
um uh you write down what their needs were
so then you can circle back because if they're not
opening up their kit that means they don't know how to use it because they
spent almost 200 to receive a solution people do not
arbitrarily spend 200 on things they don't
they wanted a solution so if their kit hasn't really been touched
they don't know what they're doing and they don't know how to use that kit
right so we need to make sure that we're
following up with them i have a whole follow-up situation that i suggest
it's in um it's in diamond lane um but it's a whole 90-day system that i have
of following up with people making sure that they have what they need and then
getting them on er whenever we know that they have what they need
um but that's that's the kind of follow-up that i would be doing with
people that have become members so um just
reach back out find out if you don't know
why they started in the first place and help them achieve that solution that's
all they want we don't have to play guessing games ask
them you know we don't it doesn't need to be weird let's just ask them
um brandy oh you're asking you're asking to go for gold oh i'm not
sure what that means i'm sorry sarah um you asked if we were talking about go
for gold and i nodded my head yes martha yes that's right i i imagined
um uh what's his name from anchorman
yes yes that's exactly how i just saw that in my head
okay well you guys i am going to pop out of here because in about 10 minutes i'm
going to be going live in the gold getters group
and we are going to be talking about how to use
um the gold getters group for this week we're going to be talking about this
week's giveaway and we're going to be talking
about what is being added to go for gold either this week or next
week it's gonna be good sarah i know my
friend heidi bought a second ticket to re-enroll
maybe she can speak on that from customer perspective oh wow
that's really good okay you guys you have a good night and i will see you
again soon in the uh go for gold group and see you
later