hi everyone nicholas here with claimer in this video we'll look at why your edd ui claim might
be pending how to find out when your benefit year expires and finally some calling tips on
how to reach an edd phone rep let's take a look at all this many of you are finding your claim
status is pending but don't know why the pending status means your claim isn't moving forward
and aren't receiving your payments in the meantime edd isn't likely to fix your claim while you wait
in general the most effective way to change a pending status is to call edd and get a phone
rep to sort out your claim okay let's take a look to find out if your claim is pending
navigating to your ui dashboard in the claim summary area you'll see on the
right side your weekly certification status underneath the certification status you'll see
your pending status listed if you don't see the word pending here you are in good shape
alright we now know where to look if our claim is pending a common reason your claim is pending is
that when you file for ui benefits edd requires claimants to refile one year later even if you
are on a peuc or feded extension remember benefit year-end only impacts those with regular ui claims
and not pua claimants so let's figure out how to determine when our benefit year ends under the
claims summary section on the right side as before you'll see where your claim benefit date began
if you haven't refiled within one year of that date this may be causing your pending status
remember everyone appending status does not mean edd is actively working to fix your claim edd has
so many new cases coming in and the existing case backlog is so huge that they can't keep
up with the claims this means you need to call them and get them to pay attention to your claim
so we know now we need to call edd if we have a pending claim let's review some phone tips to
reach an edd phone rep during the week we all know how hard it is to reach an edd phone rep
many of you report calling day after day yet can't get through after dialing endlessly here's a big
tip the busiest times to reach edd is monday through wednesday so try and call other days
of the week if possible if you do get through remember that you will be placed on hold by edd
and may have to wait a couple hours until a phone rep answers if a phone rep does pick up but isn't
helpful politely ask to be transferred to a tier 2 phone specialist these tier 2 phone reps
have much greater authority to fix your claim over the phone so don't be afraid to ask lastly
i wanted to mention here that there may be some problems if you get an edd phone rep on the line
many of you reported that edd disconnects you while waiting on hold or even during the call
or you get a phone rep that gives you wrong information or isn't helpful this is where
being persistent pays off you may need to reach different phone reps multiple times before finding
someone who helps get your claim fixed the secret sauce to getting these claims fixed is getting
a knowledgeable and caring phone rep who will take the time to sort out your issues
i hope this video covering claim pending issues benefit year end and tips for reaching edd on the
phone helped you all out i'll be sharing more on other topics that cause a pending status and how
to solve that in upcoming videos and look if you are tired dialing edd and never getting through
try using claimer to reach a phone rep without all the hassle we can get you connected the same day
using our service and have an excellent customer support team to help you if edd drops your call
lastly if you need a community to help you with your ui questions consider checking out the
facebook group called california unemployment group nearly 7 000 members are there helping
each other out with specific issues in a safe private and respectful way thanks for watching
and be sure to like and subscribe to help get this information out there we all need to support each
other to get our benefits paid out quickly here at klamer we aim to do just that see you soon