Hello
Hello, yes
oh Hi Sir, this is Ryan Jefferson and Im calling you about your computer
ok
Uh Ok, Yeah
? calling today ? from our technical department
that your computer has accidentally downloaded
some of the deadly malicious files. Ok?
Oh has it? Oh dear I didn't realise.
At the moment it is at risk Sir because of these deadly malicious file. Ok.
Oh right. Oh is it?
These deadly malicious...
These malicious files have created an Exception on your computer.
which is continuously spreading into the entire system
and as a result of that
it has already damaged some of
the softwares and the applications... Ok.
Oh right. Oh ok yeah
Well Sir, at the moment er... What I need to do
What I want to do is I would like for
you to see those errors, because once you see that
it can give you all that your details of those errors.
Since these errors did not go and did not
err you know did not give you any popup in the foreground,
that is the reason you are not aware of it.
However, it is your computer that has generated an error in boot
and it has fed the ? viddo ? servers
where we have our technicians working round the clock
and they have detected it from there ok?
Oh ok, yes.
Now I would like to show you those problems
which are damaging your computer, ok.
Right yes, yeah.
So what I want you to do is um
I hope you have a desktop, right?
Yes I do.
Can you. Is the computer turned on Sir?
Its not at the moment, Im just err... Oh I can turn it on now
Can you turn on the computer?
Yeah ok, turning it on now. Yup.
Let me know once it has turned on, ok?
Ok, yes.
Sorry, its very slow it does take quite a long time to boot up.
lots of other scammers in the background
No problem Sir, now that we have called you we will ensure all the issues
existing on your computer are taken care of, ok.
Ok, yeah
Me cursing that Virtualbox wouldn't clone Windows OS in time
Sir while you are turning on the computer can I just err...
Hold. Can I just please be on hold a few seconds.
Ok, yeah
Just get glass of water
You can hear all the scammers again
Go on, how many errors are there?
Ummm? [None its a fresh install of Windows 7]
What you need to do. Did you see the errors right?
A few appeared there, yes.
Ok
Sorry I just cancelled them all, I just got rid of them straight away.
Ok, now look at your keyboard
Yep
On the straight left-hand side corner of your keyboard
There is a C-T-R-L Control Key
Yes I see that.
and just next to the Control key there is a Window key
Oh yes
...
Now press the Window Key and at the same time press R, R for Romeo
Right, yes
Got err...
So now have you got the run box on your screen?
Yes, got that.
Now in that white panel over there are it blank?
Yes theres nothing there at the moment, Yes nothing there.
Now type over there E for England
[... V E N T V W] and R for Romeo
Yep
So now tell me what you have typed there?
EventVwr
Ok. So now just click on Ok.
Ok, yep.
Ok got some program appeared
Now have you got eventviewer there
Yes, yeah got that
Ok, so now let me explain what is event viewer
Event viewer is a place which has been designed by Microsoft themselves
where they can see the reason of their software failure
and how many files of their software has been corrupted and how many are parts in good condition. Right.
Right yep.
So, just confirm me
what have you got on the left-hand side of the space? Of the event viewer
Errr. It just says. Custom views, Logs, Applications, Services, Subscriptions
Ok
Make a single left click on the Windows Logs
Ok, yes
Now on the list are there Applications, Security, Setup, System?
Yes I can see that
Now we are going to check the application part of the software, alright
Ok, yes
Now make another left click on Application
Yep got that
Now have you got a list of Information, Information, Information?
In the middle part of this list
Yeah theres loads in there.
Ok now check it out, in the list of Information can you see any Red circle Errors or any Yellow triangle Warnings?
Errr theres an awful lot in here.
Just scroll this page and check it out if there any Error or Warning
Theres a huge section of them here, I've got pages full.
Ok scroll down the page
Theres loads there though
Can you just scroll down there to look through those Errors where you have list of Information. You see a scroller right?
Yeah I got that, theres like hundreds of errors though.
Just check if you have more than five errors or less than five. Don't take an exact count of errors.
It will be in Red colours.
Theres at least 50 to 100 there!
Hundred Errors?
Yes Correct.
One moment Sir I want you to stop it right there.
Ok
Let me tell you Sir, normally you don't get hundred errors right,
at the moment since you see hundred errors it means
that one error is actually leading to all the rest of the errors that you get to see ok?
Ok, yeah.
Ok, let me tell you Sir the same problems
you know ??? leading to all these problems.
At the moment you have either there were so many standards
there were some errors, there were some damage done by these deadly malicious files, correct?
Oh right ok
Applications on your computer alright?
Now that you have seen hundred errors let me tell you Sir
if you ignore the problem anymore, let me tell you it is going to be dangerous
and beleive me one day you might find your computer not working at all.
Oh really?
Yes Sir it has happened for us and to me and I have gone through those problems
nobody can understand that better than me, alright.
Oh ok.
Anyway now I have shown you those errors Sir on your applications and if you have wreaked it
let me tell you any kind of error or damage thats done on the applications while working
can damage internally which you can't see
But that, these place which you saw all those errors you will find all the error logs.
Can I just check with you Sir, how old is this Computer?
Its only about six months old.
Six months old?
Yes thats correct.
Do you have any other computer or laptop at home?
No its my only one.
Let me tell you Sir that the warranty on your computer is already lapsed
Meaning that the software warranty on your computer comes with six months, ok?
And the six months warranty that you had on your computer is already lapsed
I really could do with a pint now.
Only on the default software which your computer comes with whenever you buy a brand new computer.
This warranty is also lapsed and you do not have any warranty whatsoever on the software on the applications you have got, ok.
Right, ok yeah.
Let me tell you Sir that because there is no warranty on your computer right now. Your computer becomes you know...
Your computer becomes more prone to such errors because there is nothing to back the computer right,
because there is no warranty, ok.
So what we will need to do is reactivate the warranty on your computer using a six digit code, ok.
And using the same six digit code I will also be able to have this call connected to my technicians alright,
Who will take care of all the problems existing on your computer.
And he is going to ensure that you install a different security software on your computer
alright, that which ensure that these deadly malicious files do not intrude into your computer, ok.
Right
So whatever security you already have on your computer
is definitely not good enough, because if it was strong enough it won't have let
the deadly malicious files intrude into your computer and cause all these damages which you have seen round right now, ok.
Ok, I don't even have security applications on here. I don't have antivirus checker or anything.
Let me tell you Sir that is the reason you have all these problems. You don't have antivirus, you don't have firewall.
Let me tell you, these two security softwares are not good enough to block those malicious files, ok.
Because now days you will have computer attack technologies becoming dynamic, alright.
Oh right.
What we will need to do is err I will have this call connected to my technicians, alright
and I will give you a six digit code that will be your warranty licence code of your computer, ok.
also I wanted to let you know that if I reactivate the warranty for both the security and software on this computer alright,
and if you happen to buy a new computer or laptop in the future, the warranty will get carried forward to the other computers and laptops you have at home ok.
So you do not need to get the warranty reactivated separately for all the computers and laptops.
Oh ok
Also Sir once I get the warranty reactivated on your computer...
Alright Sir so what I need to do there is, let me tell you Sir to reactivate the warranty on your computer you will need to bear a one time cost
alright which will be £90 to reactivate the warranty for one long year alright.
That is what is charged to ???
Eh, ok yeah thats quite a lot.
Alright Sir if you want two years warranty I can give you £30 discount
so that would cost you just £150 which otherwise was £180
Because one year £90, two years will be £150. Two years we will charge you £150.
And say we do three years, if you go for three years we will only charge you only £200
giving you a discount of £70. Alright
So I will regularly do this normally £270 giving you say £200 with a discount of £70. Alright
Oh ok that sounds a good deal then.
Alright, so let me tell you Sir that if you go for five years long plan it is going to ensure you almost or brazen security, five years warranty it will cost you
£290. Alright, and that is five years warranty that is going to cost you...
I will go ahead and have a six digit code generated alright, to get the warranty reactivated on your computer alright.
Ok yes.
Sir, so...
I will go ahead and get the warranty reactivated for five long years on your computer
and after that you do not need to worry about anything at all, anything malicious on your computer all can get taken of by our expert technicians alright.
Right ok.
So I just needed to know which card would you like to use to make the payment for reactivation for five years?
Errr [I was trying to work out what he said]
Is it a Visa or Mastercard?
Mastercard
Mastercard?
Yes it is yeah
And alright, one moment Sir. Can I have your name spelt out for me? Last name
Right, do you know what I'm not going to do this, because I run Linux on my computer and I know this is a scam.
So thank you very much I have recorded this whole conversation and I'm going to put it on to..
This is not a scam call, one moment Sir
No rubbish. I run Linux on my computer. I do not use Windows At All
So thank you, I have had a nice call here, I got a good recording of this conversation. Its brilliant I've had such a good laugh here.
Im going to post this on Youtube
Who told you this is a scam call?
Who told you this is a scam call Sir. If its a scam call lets conference call the Police station
I can work it out myself, Im a tech.
So do that
I don't care about that.
Lets conference the call right now. wait a moment.
oh hilarious. HAHA. I can work it out myself you idiot.