Hi
In this video,
you will learn how to setup and use
the Mobile Unlock feature
to unlock your Norton Password Manager vault.
When Norton Password Manager extension
is installed in your desktop browser
and the Mobile Unlock feature is set up and turned on,
every time you launch your desktop browser,
it automatically sends a vault unlock request notification
to your registered mobile device.
Once you approve it,
your vault automatically unlocks in the browser.
To begin with,
ensure that you have both
the Norton Password Manager app (version 6.2 or later)
installed on your iOS or Android mobile device
and the Norton Password Manager browser extension (version 6.3 or later)
installed on a desktop browser of your PC or Mac.
To setup the Mobile Unlock feature,
launch the Norton Password Manager app.
Sign in using your Norton account credentials.
Enter your vault password and then tap "OPEN VAULT".
If you are using an iOS device, tap "Allow"
in the permissions dialog that requests your permission
to send and receive notifications.
Your mobile device is now registered.
You may see a notification saying that
this mobile app could help you unlock your vault
on your PC or Mac.
Acknowledge it by clicking, “Got It”.
Now, open the desktop browser.
Click on the Norton Password Manager browser extension icon
and then sign in using your Norton account credentials.
Unlock your vault using your vault password.
Click the browser extension icon again,
click the menu icon
and then click "Settings".
In the Settings page,
Click "Mobile Unlock Settings".
Click "Set Up".
Under "My Devices",
select your mobile device from the list.
Note, that if you have tried the said procedure once or twice
and still don’t see your device listed here,
your device may not be supported for this feature.
After selecting,
click "Turn On".
Click "Finish" to complete.
The Mobile Unlock feature is now turned on.
As the setup is now complete,
let us see how to use this feature.
Exit and re-launch your desktop browser.
As soon as you open the desktop browser,
an unlock request notification is automatically sent
to your registered mobile device.
Watch out for this unlock notification in your mobile device
and tap “APPROVE” to approve it.
That’s it!
Your vault gets automatically unlocked in the desktop browser.
From now on,
every time you open your desktop browser
while being signed in to your Norton account,
an unlock request notification is automatically
sent to your registered mobile device.
At any point of time,
If you wish to disable it,
click on the Norton Password Manager browser extension icon.
Click on the menu icon
and then click "Settings".
In the Settings page, click "Mobile Unlock Settings".
Now, uncheck the “Always perform mobile unlock on browser startup” checkbox.
By doing this,
you will receive an unlock request notification in your mobile device
only when you manually open the vault.
Note that,
to remove the selected device anytime,
you may use the “Remove” option
provided in the "Mobile Unlock Settings" page.
If your device is on power saver mode
or if battery optimization is enabled on the app,
the mobile may not receive the vault unlock request notification.
In such case, you may need to disable the settings
or keep the app open, at all times.
If you use multiple browsers,
you need to install the Norton Password Manager browser extension
and configure the Mobile Unlock feature
for each browser independently.
Thanks for watching
For more information,
please visit the support website at
support.norton.com