did you know that if you don't follow airbnb's health and safety regulations
you could be at risk of having your reservations canceled and your guest
is entitled to a full refund airbnb's health and safety guidelines
outline how to handle positive coronavirus test results
and cases of suspected exposure as well as how to handle entering your
airbnb during a guest stay in this week's video
i'll go over how to stay compliant with the guideline
and also give you some critical details about hosting guests
who have or potentially have covit so stay tuned until the very end
welcome to another episode of airbnb uncovered i'm matt the creator of airbnb
uncovered dot com and airbnb super host on this channel i uncover some of the
best-kept hosting secrets as well as share with you everything
that i've learned after hosting over three thousand guests
my tips tricks and best practices are all focused on helping new hosts earn
more revenue attract the best guests and achieve
super host status faster so if you're new to hosting on
airbnb this is the right channel for you the
pandemic is firmly upon us with global case counts
continuing to rise daily airbnb has established a set of health
and safety guidelines to keep hosts and guests alike safe and healthy during
the covid19 outbreak so what's in the health and
safety guidelines well it's pretty simple and
straightforward if you have had a confirmed diagnosis of
covid19 within the last 30 days or currently have coved
you cannot interact with your guests in person or
enter your listing during a guest stay the same goes if you think you may have
covid and are awaiting test results or you are showing signs of covid or
you think you may have it or you've been in contact with someone who
has a confirmed or suspected case of covet 19 in the past
14 days the only exception to this rule is that
if you're hosting frontline healthcare workers
under the frontline stays program and all of these same rules apply to
anybody who works for you
these same guidelines apply equally to guests
if they think they've had or think they have
covet 19 or have been in close contact with someone who has or
thinks they have covet 19 then you can cancel their reservation
and the guest is not eligible for a refund
if you violate these guidelines your guest is entitled to a
full refund repeated violations of this policy could see
your listing removed and you banned from airbnb
permanently and these are some pretty serious consequences that
can definitely have an impact on your bottom line
question i'm curious have you hosted anyone who has tested positive for the
coronavirus either you hosted them by accident or
because you thought it was safe how did it go tell me about it in the
comments below to ensure that you're
not hosting a high-risk guest airbnb is recommending that you ask all
potential guests about their exposure level
before accepting a reservation they have provided some standard questions for you
to include in your messaging to guests i'll run through them now but i'll also
put them in the description below so that you can copy paste them so here
they are in the interest of health and safety of
all my guests i'm asking everyone to answer the following
questions before they book in the last two weeks have you
or anyone you live with travel to any areas
that have been impacted by covet 19 have you been diagnosed with or suspect
that you have contracted covid19 do you currently have any travel
restrictions in your area due to covet 19 that's it for the
questions if you have instant booking on you can
add these questions to your pre-booking message
if you host the shared accommodations there's a few
other guidelines and tips for you inside the health and safety guidelines
but these aren't subject to the same harsh no refund or no payout
stipulations for having or suspecting having covid19
that i just outlined these guidelines include that you should always be
maintaining social distancing of at least six feet when interacting
with a guest they want you to provide soap and or
hand sanitizer and frequently wash your hands for at least
20 seconds or completely cover your hands with hand
sanitizer and rubbing it until dry as frequently
as needed you should also limit the number of
people in shared spaces inside your home and always wear a mask when interacting
with your guests inside you could also consider limiting access
to shared spaces in your home to keep some areas totally guest free
be sure to ventilate commonly used spaces as coronavirus can hang in the
air and clean and sanitize common areas
particularly the bathrooms and the kitchens often
so you might be wondering if you have a self-check-in process
and you have no need to enter your listing during a guest day
could you host a guest who is looking for accommodation while they quarantine
or self-isolate because they've tested positive for the coronavirus
or have been instructed to do so from a local public health official
because they've had an exposure to someone who is infected
and the answer to this is no airbnb is not supporting reservations of
this kind and look i agree with this even if you
host in a self-contained home the guest still has to travel to your
home potentially affecting others along the way then while the
infected guest is in your home they're going to be infecting your home with
covid19 while the commonly accepted guideline is
that kovid can live for up to three days on surfaces
i'd still be worried even if i didn't enter my home for three days
after a guest checks out and regardless if i had a guest who tested
positive for positive in my home i'd want to do a hospital grade disinfection
and that would take a lot of time and it would likely be very expensive
i don't feel that i'm equipped to do a hospital grade disinfection
with my current knowledge and skill and trust me
my current knowledge and skill about disinfecting and cleaning
is very high after doing months and months of researching
on preventing the spread of infection in indoor spaces
another question you may have could be what if a guest is traveling to be close
to a family member or close friend who is currently
infected with the coronavirus and according to airbnb this type of
reservation is fine as long as the guest has not and does
not plan to have any close contact with the
infected person one final thing to keep in mind though
is that if a guest receive receives a positive test result for
kovit 19 they can cancel penalty free they simply
have to provide the proof to airbnb and then they'll get a full refund while
this is the right policy to have in place during
times like these it can still affect your bottom line
maintaining a healthy bottom line while hosting during the pandemic has some
has been something that i've been obsessed with
since the declaration of the global pandemic back in march
i knew that i wanted to stay open well because
i 100 depend on my revenues from airbnb to live
plus it was and it still is permitted in my local area
i've spent countless hours researching the latest guidance from the cdc
the who health canada airbnb and various hotel associations on how to
prevent the spread of the coronavirus that research has led to a system of
cleaning and sanitizing that doesn't take
all day and keeps me and my guests as safe as possible
in addition i've been experimenting with different marketing tactics to see which
ones yield the greatest returns and to be honest i'm seeing some great
earnings as a result i'll be sharing all of this with you in
the coming weeks so please stay tuned continuing to host and earn a decent
return during the pandemic is entirely possible
it's really about keeping yourself and your guests safe
and following the necessary guidelines and protocols
like the health and safety guidelines we just discussed
in a nutshell that guideline basically says if you have covid or you think you
have it or you've had it recently you cannot be
in contact with your guests and conversely guests can't book or stay
in accommodation if they have or think they have or
recently had covet 19. the result for violating this
guideline is losing out on your payout and if you repeatedly violate these
rules you risk being de-listed and banned from airbnb all together
as always i hope that you learned something that you can immediately put
into practice in your airbnb hosting business if you did then please
give this video a thumbs up and rate it highly if you're asked if
you're not already subscribed but want more tips
tricks and best practices for new hosts then do it
now and don't forget to click on the notification bell until next week bye
for now
you