hello my loves It's Me Jazzy Mac and today we are going to be talking about multiple roles
within Amazon that are 100 work from home opportunities and yes they will train you
and yes they will provide the equipment for you so I'm going to talk about the salary and also
do the resume demonstration and if you need to use my resume uh templates they are going
to be down below in the description box for you to download now let's go ahead and hop into our
first opportunity so our first opportunity is going to be a customer support specialist for
the shop Bop team now if you have never heard of the shopbop team let me go ahead and give
you a sneak peek as to what shopbop is that is such like a hard word to say so shop Bob
is basically this high-end Luxury Line that is pretty much run by Amazon where they sell
everything from Celine to Chanel bags they've got Gucci bags they've got Hermes bags just basically
really really expensive high-end bags that are gently used or pre-loved bags that have been
authenticated so these are the types of items that you will be offering information about if
people are saying hey uh has it has this item shipped or what is the status of this item it's
basically going to be for this type of support so let's pop back over and look at the salary uh the
salary for this roll the minimum it will pay is 19 per hour the minimum now I do want to point
out if you scroll down on their site the salary actually does go up to 53 000 per year and then in
addition to that they also offer you equity which is stock in the company and sign on bonuses among
you know all these other like uh medical benefits and other Financial benefits but let's talk about
what you'll be doing so it's a call center from 7am to 9 00 p.m uh Central Standard Time
um seven days a week is when they're open you would kind of be responsible for telling them
what your availability is whether you want to work a morning shift or an evening shift that
is up to you is a fully remote work from home uh position and you would be acting as a brand
ambassador for shop Bob okay so you're going to be providing customer support through email you
could do it through live chat or social media now there are a few people out there that are
like Jazzy I actually like talking on the phone and it's up to you if you want to you know tell
your recruiter that you prefer to talk on the phone to customers but if you are not a phone
person I would definitely emphasize to them that I want to to do the email support or the live chat
support or do their social media support where you answer questions on their Facebook page so you're
basically going to be answering customer inquiries you know everything from uh where is my order to
hey I returned this a week ago can you let me know when I'll receive the refund okay those are
going to be the sorts of things that you may chat a customer or email a customer about you know it's
totally up to you so what they're saying is that they want you to have two years of experience in
a contact center in retail or Hospitality if you work for TJ Maxx if you have worked for Ross Foot
Locker you've worked you know hospitality is like working for Marriott you know it's it's working
for hotels and things of that nature all of that counts as experience so if you've never actually
done chat support or if you've never actually done like a virtual role don't tell your yourself that
you don't have the experience because they're saying we want that type of experience or retail
experience you know that could be working at Walmart Hospitality that could be you know working
for any other type of hotel and having good verbal and written you know communication skills
um having a home working homework environment that is free from noise things of that nature one
thing I do want to emphasize is that you cannot use Wi-Fi you have to have a a wired high-speed
internet connection okay they do have a VPN that will test your connection when you log in so make
sure that you are set up for that so now let's go ahead and look at the resume for this particular
role uh let me make sure I'm doing this right yeah so that is our first roll yeah that's the entry
level one so let me go ahead and show you all the breakdown for what I would put on my resume
right here and so we always want to highlight terms like the team that will be supporting so
these are hot words or some people like to say buzzwords um these are things that help the ATS
which is the applicant tracking system pick up our resume which helps increase our chances of
Landing the job and you know having a recruiter contact you over all the other applicants so we
definitely want to say that we're excited to bring our technical skills and passion
for customers to the Amazon shop Bob team okay that's going to be a hot word obviously now we
talked about this being a team that supports these online purchases of these overly priced bags so we
want to highlight any experience that we have with um doing account setups or providing a shipping
status or a refund or return status on items it doesn't matter if you've never actually worked
you know in an online support role if you've worked for McDonald's okay that is a transactional
um experience okay where you're dealing with customers all day even McDonald's will have to
do refunds um even McDonald's has you know some sort of um you know where a customer will return
something because it isn't right and now you the cashier has to rectify the situation or resolve
the situation so they also called out things like uh the promotional discount codes if you've ever
worked in a job where you've had to give out uh promo codes or where you gave you know 20 off on
an item uh maybe because it was damaged or things of that nature make sure you call that stuff out
as well so if you've ever worked at a store like Macy's even if you were just a greeter this is all
considered very relevant experience for this role that is going to make you stand out so
um a lot of people ask me about the these kpis are key performance indicators those are big things in
call centers or contact centers or virtual support centers aht is average handle time QA is quality
assurance csat stands for customer satisfaction so if you've got experience either giving out
customer satisfaction surveys for people to fill out or you know that's something your job had
available make sure you call that stuff out that is very relevant experience so let's go ahead and
hop into our second role and this is going to pay a little bit more um but let's talk about
it so the second role is going to be the technical customer support associate um it is also a virtual
contact center this is a fully virtual role and what it says is do you have an innate passion
for driving customer success if so then blinks customer service technical support team would like
to talk to you now if you've never heard of Amazon blink it is basically like a it's like a security
um feature or security software that's like on the Amazon doorbells so I'll just show you
super quickly what that kind of looks like so if you've ever bought like the Amazon doorbell camera
um or you've got like these indoor sort of cameras that you can buy from Amazon
um blink is like the security software that you're essentially kind of like I guess like you have
a subscription to if you want them to monitor your house so it's basically just like security
software so that's kind of you can read more about this on their website but that is the type of
um support that you would be offering so it says that you would be providing efficient detailed
service by engaging with customers either via phone or email again this is where you could
tell your recruiter it's your preference to do email support but you know it's all
want to depend on business needs at the end of the day so make sure you're flexible with this
um some of the other things that you want to do is tell customers about the blink products and
how to maximize their Investments you know maybe talking to them about a subscription
service to have them you know monitor the camera or monitor the doorbell things of that nature
um but yeah so the basic qualifications are going to be having experience in technical support
um and having some sort of experience and things like Wi-Fi or networking platforms so
um if you've ever worked for like uh Spectrum or Dish Network even if you were like a like a cable
installer or you know like a cable technician this is going to be perfect for you um you know
if you've ever done like network configuration or firewall firewall configurations you've had to
set parental controls again all of that is going to be very relevant experience and you know you
want to call out in your resume that you've used things like zendesk which is a ticketing platform
um and also you know Excel is something that they want you to be knowledgeable of as well so when I
looked up the salary for this particular job I wanted to say it was around like the 26 or
27 range and it went up to like 33 dollars per hour based on your experience in your
geographical location so I do have a resume that I did for this job I don't let me see if I have
time to show it to you guys I think I have time to show it to you yeah I've got a couple
more minutes so let's just look at this resume Okay so as always we always like to call out
what team we're going to be supporting because that is a hot word remember we saw
um that word zendesk is one of the technical skills they wanted you to have again if you've
ever worked for like a company like Spectrum you are a cable technician or you worked with
you know routers and modems that type of stuff you definitely want to call that out because
they definitely had that in the job description and that is 100 a hot word some of the other
hot words that you might have seen um were like software troubleshooting um anything that you've
done where you've worked for you know residential customers um residential or commercial customers
those are things that you 100 want to call out again this resume template you know it's already
filled out for you you just need to go in and fill in your information here this is available in the
description box so let me know if you all have any questions but I will tell you this I would
not sleep on these opportunities uh Amazon when they go on their like hiring sprees they hire
quickly okay so it's a very good chance that you will come to this job and if you wait a couple
days it may not be here so if you don't have a resume grab the ones from the uh resume bundle
go ahead and get it and go ahead and apply please do not sleep on these opportunities these can lead
to much higher paying six figure opportunities if that's your thing that you're after so let
me know what other types of videos you want to see yes the next video video is going to have
multiple shifts you know I know a lot of you want to like do overnights and things of that nature
so I definitely have that on the horizon but this job right here this Amazon job is freaking hot so
please apply ASAP okay until the next time folks I will see you in the next video bye